RETURNS AND REFUNDS

Welcome to our returns and refunds section.

We want to offer you a simple and transparent shopping experience.

Below you will find all the useful information in case you want to return a product or request a refund.

RETURN OF A PRODUCT

Changed your mind? No problem!

In accordance with the Consumer Code (Legislative Decree 206/2005), you have the right to withdraw from the purchase contract within 14 days from the delivery date, without having to provide any reason.

Conditions for making a return:

  • intact, unused and returned in original packaging.

  • personalized or sealed that are not suitable for return for hygiene reasons (once opened).
  • within 14 days of receiving the goods.

How to make a return:
Contact or email: eral55ecommerce@gmail.com

Return shipping costs are the responsibility of the customer, except in the case of damaged or incorrect product.

REIMBURSEMENT

Once we receive the returned product and verify its integrity, we will refund you within 14 days.

Refund Policy:
same payment method chosen at the time of purchase (e.g. credit card, PayPal).

free shipping, the full amount of the item will be refunded. Otherwise, the original shipping charges will not be refunded (unless otherwise stated).



*If the product you receive is defective, damaged or does not correspond to the order, please contact us within 48 hours of receipt, attaching photos of the problem. In these cases, the shipping costs are at our expense and you can choose between replacement or full refund.